Organization: BharatCares

Designation: Cluster Coordinator

Location: Anandapur, Kendujhar, Odisha

Salary: ₹20,000 per month Employment

Type: Full-time Experience: 1-3 years

Qualification: Bachelor's degree in Social Work, Rural Development, or a related field

About BharatCares

BharatCares (SMEC Trust), the social impact arm of the CSRBOX Group stands tall amongst the Top 50 Social Impact Organizations in India. Specifically established and curated for program delivery, BharatCares' commitment revolves around the principles of innovation, technology, and scalability, aiming to address societal challenges comprehensively.

Functioning as a social solution bridge, BharatCares facilitates collaboration among communities, innovators, funders and government to implement the best impact solution for the last mile. Our flagship initiatives focus on improving education, employability, rural and healthcare infrastructure, entrepreneurship, environmental sustainability and road safety.

For more information, visit: www.bharatcares.org

Curious about what Life @ CSRBOX /BharatCares looks like? Explore: https://csrbox.org/Life-at-CSRBOX/

About the Role

BharatCares is looking for a proactive and result-oriented Cluster Coordinator to oversee the day-to-day operations of multiple skill development centres within the assigned cluster. The role involves managing training activities, monitoring trainer performance, mobilising candidates, building local partnerships, maintaining programme MIS, and ensuring the achievement of enrolment, training, and placement-related targets.

Key Responsibilities

1. Cluster Operations and Centre Management

• Oversee the day-to-day operations of all training centres within the assigned cluster.
• Ensure adherence to approved training curricula, batch schedules, and assessment protocols.
• Monitor centre readiness, infrastructure, training resources, and overall functioning.
• Conduct regular field visits to assess centre performance and resolve operational challenges.
• Coordinate with trainers, centre teams, and programme management to ensure smooth implementation.

2. Training Quality and Trainer Management

• Monitor trainer attendance, punctuality, performance, and training quality.
• Ensure training sessions are conducted as per approved plans and standards.
• Track batch progress, learner participation, attendance, and assessment completion.
• Identify training gaps and coordinate corrective actions with trainers and programme teams.
• Support trainers in resolving classroom, learner engagement, and operational issues.

3. Community Mobilisation and Candidate Enrolment

• Plan and implement community outreach and mobilisation campaigns across villages and blocks.
• Coordinate awareness activities to promote training opportunities among eligible candidates.
• Oversee candidate screening, counselling, registration, and admission processes.
• Work towards achieving enrolment, attendance, training completion, and other assigned project targets.
• Maintain regular communication with beneficiaries and community representatives.

4. Stakeholder Engagement and Partnerships

• Build and maintain relationships with Gram Panchayats, Self-Help Groups (SHGs), producer cooperatives, community institutions, and local organisations.
• Coordinate with relevant government departments, including the Textile Department and Sericulture Department, and institutions such as Bhagamunda Silk Park, as applicable.
• Facilitate stakeholder meetings, community consultations, and programme review discussions.
• Identify opportunities for collaboration to strengthen outreach, training participation, and livelihood outcomes.

5. Team Coordination and Field Support

• Coordinate with BharatCares team members to support outreach, implementation, and field-level activities.
• Provide regular guidance and operational support to centre teams and trainers.
• Monitor task completion and follow up on pending activities.
• Escalate implementation challenges and recommend practical solutions to programme management.

6. MIS, Reporting, and Documentation

• Maintain accurate beneficiary databases, enrolment records, attendance registers, and training MIS.
• Prepare and submit weekly, monthly, and project-specific progress reports.
• Track cluster-level KPIs, including enrolment, attendance, training completion, and assessment outcomes.
• Ensure timely collection, verification, and submission of programme data and supporting documents.
• Maintain records required for internal reviews, donor reporting, and audits.

7. Compliance and Quality Assurance

• Ensure compliance with applicable NSDC/SSC requirements, Skill India guidelines, government norms, and project-specific SOPs, wherever applicable.
• Support internal monitoring, audits, assessments, and quality reviews.
• Ensure programme documentation is accurate, complete, and submitted within stipulated timelines.
• Maintain professional conduct and uphold organisational policies and beneficiary safeguarding standards.

Required Qualifications and Experience

• Bachelor's degree in Social Work, Rural Development, Sociology, Management, or a related discipline.
• 1–3 years of relevant experience in skill development, vocational training, livelihoods, or community-based programmes.
• Prior experience managing multiple training centres or coordinating field teams will be preferred.
• Experience in community mobilisation, stakeholder engagement, beneficiary management, and programme monitoring is desirable.

Required Skills and Competencies

• Fluency in Odia and Hindi, along with the relevant local language, as required.
• Strong leadership, coordination, and team management skills.
• Excellent communication, interpersonal, and stakeholder engagement abilities.
• Working knowledge of MS Office, Excel, MIS systems, and reporting tools.
• Good planning, monitoring, and problem-solving skills.
• Ability to manage multiple centres, meet deadlines, and achieve programme targets.
• Willingness to undertake frequent field travel across the assigned cluster.

Key Performance Indicators (KPIs)

• Achievement of candidate mobilisation and enrolment targets.
• Training attendance and batch completion rates.
• Timely completion of assessments and required documentation.
• Trainer attendance and training quality.
• Accuracy and timeliness of MIS and project reports.
• Effectiveness of community outreach and stakeholder engagement.
• Compliance with project guidelines and operational requirements.